Adjusters who are serious about winning work from IA firms get Xactimate® certified! As an Xactimate trainer, I help adjusters get up to speed on this essential industry software. Here’s an inside look at Xactimate and how it can help you be an accurate, efficient adjuster.
What is Xactimate?
Xactimate is the industry-leading replacement cost estimating software for property claims. It helps insurance adjusters and contractors estimate repairs and comes with a patented plan-sketching program.
It’s important to remember that Xactimate is only an “estimating tool.” I don’t mean it’s limited in what it can do, either. Remember, estimate means an approximate – not exact – calculation. So many people act like Xactimate is the final word on repair costs. Different companies have different overhead, and prices can vary quite a bit as a result.
Why you shouldn’t wait to master Xactimate
Today, 22 of the top 25 U.S. property insurance companies and all of the top 10 Canadian insurers use property insurance claims tools from Xactware, the owner of Xactimate. Proficiency in Xactimate is the single most important technical skill a new adjuster can have. It will mean the difference between a long, lucrative career and a short, costly one.
If you think you can take a quick Xactimate overview course online and be good to go, you are wrong! Xactimate is very intricate, and there are so many things to learn that you will miss in these quick courses.
7 crucial skills Xactimate training will teach you
- How to sketch more detailed diagrams.
- Time-saving strategies, such as shortcut keys and maximizing how you use different windows.
- All 50 categories (not just the first 25). If you don’t take the time to learn these, it will take you forever just to find that shower door or wrought iron balcony fencing.
- How to handle system glitches (because they will happen).
- How to fix your system and retrieve your files after a crash.
- How to scope, draw and put the whole claim together.
- How to get all the necessary information from an insured so you can complete reports correctly.
Insurance carriers and independent adjusting firms prefer to hire adjusters that are least Level 2 Certified, and Level 3 Certification will set you apart from the rest. Do yourself a favor and get certified before you even start trying to get claims. The last thing you want is to have a bunch of claims on your plate with a claims manager breathing down your neck. They’re upset because you can’t submit your reports fast enough, and you’re stressed trying to figure everything out. Time is money! If you are taking too much time on reports, there’s a good chance you’ll be let go.
Get the most out of Xactimate
In my years as an Xactimate trainer, I’ve learned how to work as efficiently as possible in the software. Here’s my advice for adjusters as they learn the program:
- Familiarize yourself with the software, and provide feedback to Xactware. The company needs to hear the good and the bad.
- Learn all the system white papers, tools and shortcuts, as well as everything on your screen. This will help you work more quickly and accurately.
- Know how to maximize viewing area by using the right placement of your open windows.
- Be even more efficient by using industry resources to streamline tasks, such as Advanced Claims Technologies, Ridge Top Aerial Technologies and Schedule It.
- Don’t be afraid to ask questions.
Where to get trained
There are lots of good trainers out there and many schools that offer Xactimate online and in-class training. Just remember, there are things that can’t be taught online.
To find a training course, ask other adjusters and social media groups who has a great reputation. Who are other people referring? Years of experience with Xactimate doesn’t necessarily make someone a great trainer. Believe it or not, there are plenty of trainers out there passing their bad habits on to others.
If you can make it to one of my classroom training courses in November, here’s what I’ll be focusing on:
- How to Navigate Xactimate X1, including setting up user preferences, adding new projects and basic program navigation.
- How to utilize the 4-step process to create a variety of small and medium property loss estimates.
- How to sketch a variety of different building diagrams, including small and medium interiors and roofs.
- How to use a variety of line item search techniques to scope a loss quickly.
- How to work more efficiently in Xactimate by using sketch templates, macros and the retrieve scope function.
- Know the whys of the system, You don't know what you don't know.
- Level 3 Mastery Class:
- Demonstrate the Foundational, Proficiency & Mastery's of Xactimate 28 concepts.
- Ability to use more Intermediate & Mastery skills of Xactimate 28 to increase their accuracy, productivity & efficiency of the system.
Want to learn Xactimate better? I will be offering X1 training, Level 1 Fundamentals and Level 2 Proficiency in-class training at the Comfort Suites in Gulf Port, MS, November 12-14, and at the Drury Hotel in Mobile, AL, November 16-18, 2018.
I will also be offering Xactimate 28 training, Level 1 Fundamentals, Level 2 Proficiency, and Level 3 Mastery in-class training at Armstrong's Construction & Restoration/DKI, Palm Bay FL, November 26-28, and November 29-30, 2018. Email me at firstname.lastname@example.org or give me a call at 228.243.1799 for more information.
For more information, email me at email@example.com or give me a call at 228.243.1799. You’re already on your way to becoming a more effective adjuster!
See you in the classroom,
Stephen P. Harmon
Xactimate Certified Trainer
MS - 10283919 Independent Adjuster
MS - R08513 Residential Builder