Automated scheduling and inspection solutions improve claim closure times for affected policyholders and improve efficiency and customer satisfaction.
Elizabethtown, KY. (March 20, 2019) - Schedule It, LLC, the leader in insurance property claims inspection scheduling, and Administrative Strategies, LLC, the industry leading provider of catastrophe response and National Flood Insurance Program (NFIP) claims handling solutions, announced their strategic partnership to streamline claims inspection scheduling, promote greater visibility in the claims management process, and provide the best overall customer experience for policyholders.
Administrative Strategies and Schedule It are both dedicated to delivering on their promise to quickly and accurately put people’s lives back in order after a loss. Using Schedule It’s automated and structured Schedule It Pro™ product, with immediate contact capabilities, Administrative Strategies and Schedule It will be working together to eliminate time-consuming manual inspection scheduling between field claims adjusters and insureds, ensuring worry-free claims management for insurance carriers and their insureds with improved customer satisfaction and loyalty.
“We are always looking for ways to improve the claims resolution process and take pride in the fact that we are early adopters for new technologies that make this possible, such as Schedule It,” says Linda Sullivan, President and CEO of Administrative Strategies. “We are excited to implement the Schedule It Pro product so we can continue to improve the efficiency of our claims adjustment process, improve the customer experience, and increase the productivity and effectiveness of our independent adjusters.”
Traditional system processes of managing resources can be challenging. There can be many disconnected parties involved in the claims process, including claims managers, adjusters and policyholders. This results in manually intensive processes and workflows that become chaotic between all involved parties, resulting in inefficient and expensive claims adjustment processes, and uninformed and frustrated policyholders. During catastrophe or disaster events, when there can be thousands of claims all at once, these challenges adjusters and IA firms face are multiplied exponentially.
Schedule It makes a difference when customer loyalty matters the most, during these infrequent but often distressing times, by streamlining the whole property inspection process, providing immediate response to insured’s via personalized automated texting capabilities for first contact, claim damage triage, inspection scheduling, and facilitating insured’s receiving claim payments sooner and closing claims faster.
“The beginning of a storm event is the most stressful for field adjusters. We stop the chaos with the Schedule It Pro software that maps, routes, allows policy holders to schedule themselves, and automatically enters the file notes in the claim. It is like having another field adjuster working with you,” says Rebecca Wheeling, CEO of Schedule It. “Partnering with Administrative Strategies, who will be requiring all their adjusters to use Schedule It, means helping more families get the claims process moving faster. Additionally, we are thrilled to be partnering with and supporting another Woman Owned Small Business (WOSB) enterprise.”
About Administrative Strategies
Administrative Strategies, LLC provides business strategies, solutions, and consulting services with unparalleled quality, service, and compassion. Their value-added service, experience, open communications, and “can do” spirit equips them to build on the strong foundation they have established and allows them to deliver exemplary services to their business partners. For more information, visit administrative-strategies.com.
About Schedule It
Schedule It is a technology and service provider specializing in automating routing, mapping, scheduling, and file note completion for any property insurance adjuster, including those working for insurers, independent adjusting (IA) firms, and independently. Schedule It helps insurers close claims faster and reduce loss adjustment expenses (LAE), and adjusters spend less time scheduling and more time adjusting claims. Learn more at www.scheduleit.io or by calling (515) 442-5246.