Automated scheduling solutions improve claims process for property owners dealing with Hurricane Florence aftermath
Elizabethtown, KY. (October 10, 2018) - Schedule It, the leader in insurance property claims inspection scheduling, and TheBestIRS, the leading insurance staffing and recruiting firm that provides temporary staffing and direct hire recruiting services across the country, announced their strategic partnership to streamline claims inspection scheduling, promote greater visibility in the claims management process, and to provide the best overall customer experience.
Schedule It and TheBestIRS are changing the way homeowners are contacted, with immediate contact capabilities through Schedule It’s automated product, during high-volume catastrophe events and daily claims. The structured, automated process eliminates time-consuming calls between insurance carriers, IA firms, adjusters and insureds about claim status and enables everyone to return to day-to-day operations more quickly by helping restore homeowners lives as immediately as possible, all while providing the best immediate response, in the industry, to all involved parties.
Schedule It empowers field adjusters to focus on inspecting property claim damages more thoroughly and submit reports to claims departments with fewer mistakes, plus it helps improve the overall customer experience. Most insureds have little to no contact with their insurance companies, until they file a claim. These claim interactions, even though infrequent, have the greatest effect on customer loyalty, according to the Bain US Auto Insurers Moments of Truth Survey 2017. Schedule It makes a difference when it matters the most to insured’s by streamlining the whole property inspection process, helping close claims faster, and helping insured’s receive claim payments faster.
“As a former insurance adjuster, I spent an average of 23 minutes per claim entering addresses into Microsoft Streets & Trips, routing claims manually around already confirmed appointments, calling to schedule inspections, and documenting files in the insurance carrier’s claims management system,” says Schedule It CEO Rebecca Wheeling. “It may not sound like much, but multiply 23 minutes by 100 claims, and you have nearly 40 hours of administrative work. Adjusters can help 20 more property owners in the same amount of time by using Schedule It.”
Founded by adjusters, Schedule It has helped over 200 insurance carriers, 125 IA Firms, and thousands of adjusters work more efficiently and close all types of property claims faster. With an estimated property damage of $17 billion to $22 billion caused from Hurricane Florence this past week, according to Moody's Analytics, the whole industry is preparing for a massive influx of claims.
Robert Uhler, Senior Vice President of Claims Operations at TheBestIRS had the opportunity to see the benefits of using Schedule it when the software was piloted to some of their adjusters last year during Hurricane Harvey and Hurricane Irma. “Schedule It dramatically improves our received-to-contact times and frees up our adjusters to focus on what’s important, inspections. With Schedule It’s automated notes feature our managers spend less time asking their adjusters for notes and more time maximizing productivity and reducing cycle times. We are excited to roll out Schedule It Pro to all our adjusters and get them on the road faster to insureds filing Florence claims,” says Uhler.
TheBestIRS, Insurance Recruiting Specialists, is the leading temporary staffing, direct hire recruiting and independent adjusting company dedicated to the claims industry, TheBestIRS provides temporary staffing and direct hire recruiting services across the country and specializes in the areas of Worker's Compensation, Personal/Commercial Property and Catastrophe. For more information please visit https://www.thebestirs.com/ or call 866-658-4477.
About Schedule It
Schedule It is a technology and service provider specializing in automating routing, mapping, scheduling, and file note completion for any property insurance adjuster, including those working for insurers, independent adjusting (IA) firms, and independently. The Schedule It Pro (SIP) automated scheduling solution, optimizes routing to ensure maximum productivity for highly-motivated, competitive adjusters, and speeds claim resolution time for affected policyholders. Schedule It helps insurers close claims faster and reduce loss adjustment expenses (LAE), and adjusters spend less time scheduling and more time adjusting claims. Learn more at www.scheduleit.io or by calling (515) 442-5246.
Vice President, Marketing & Partner Experience