Automated scheduling solutions improve claims process, improve customer experience and loyalty
Elizabethtown, KY. (October 4, 2018) - Schedule It, LLC, the leader in insurance property claims inspection scheduling, and Vanguard Claims Administration, Inc. (Vanguard), a premier third party claims administration provider, announced their strategic partnership to streamline claims inspection scheduling, promote greater visibility in the claims management process, and provide the best overall customer experience.
Using Schedule It’s automated and structured Schedule It Pro™ product, with immediate contact capabilities, Schedule It and Vanguard will be working together to eliminate time-consuming calls between insurance carriers, IA firms, adjusters and insureds about claim status, ensuring worry-free claims management for insurance carriers and their insureds with improved customer satisfaction and loyalty.
“Providing Schedule It’s innovative Schedule It Pro solution as a tool for our adjuster team will not only help our adjusters work smarter and more efficiently, it will also strengthen our ability to meet, and ultimately exceed, the level of customer service standards that have become synonymous with the Vanguard name,” says Robert Gilliam, Vanguard President. “Schedule It’s custom reports provide key insights into our claims data that help us run the business more efficiently and effectively than we ever have before, helping us continue our nationwide expansion of our catastrophic claims administration.”
According to a recent 2017 report by Bain and Company on Customer Behavior and Loyalty in Insurance, just half of all insurance customers have had any contact with their insurers for any reason in the past 12 months. It’s a low-touch industry, but when claims are filed insured’s expect a high-touch personalized service. Schedule It makes a difference when customer loyalty matters the most, during these infrequent but often distressing times, by streamlining the whole property inspection process, providing immediate response to insured’s, facilitating insured’s receiving claim payments sooner and closing claims faster.
“The beginning of a storm event is the most stressful for field adjusters. We stop the chaos with the Schedule It Pro software that maps, routes, and even schedules part of your claims for you with the homeowner. It is like having another field adjuster working with you”, says Rebecca Wheeling, CEO of Schedule It. “Vanguard saw the benefit right away because of data they have now that wasn't available to them previously. Instead of managing based on historical data they have access to real time data to help make faster and wiser decisions. Partnering with Vanguard means helping more families get back to their version of normal faster and that’s why we do what we do.”
Vanguard Claims Administration, Inc., is a claims administration provider for varying insurance coverages, including Commercial and Residential Property, Commercial and Residential General Liability, Commercial Automobile (First and Third Party) and Inland Marine Exposure. Vanguard provides services in the New England, Mid Atlantic, Coastal Carolina, Midwest and Texas territories. For more information, visit vanguardclaims.com.
About Schedule It
Schedule It is a technology and service provider specializing in automating routing, mapping, scheduling, and file note completion for any property insurance adjuster, including those working for insurers, independent adjusting (IA) firms, and independently. The Schedule It Pro (SIP) automated scheduling solution, optimizes routing to ensure maximum productivity for highly-motivated, competitive adjusters, and speeds claim resolution time for affected policyholders. Schedule It helps insurers close claims faster and reduce loss adjustment expenses (LAE), and adjusters spend less time scheduling and more time adjusting claims. Learn more at www.scheduleit.io or by calling (515) 442-5246.
Vice President, Marketing & Partner Experience