Updated November 15, 2018

Schedule It, LLC and its affiliates and subsidiaries (“Schedule It” or “we”) provide products and services to support various industries, including insurance companies independent adjusting firms and independent adjusters. This privacy notice (“Privacy Policy”) discloses the privacy practices for www.scheduleit.io. This privacy notice applies solely to information collected by this website (www.scheduleit.io) (“Site”). By using the Site or Schedule It services platform, you consent to the privacy practices described herein.

 

Information Collection

We collect the following information on our Site: name and contact details, insurance carrier and claim numbers, deployment locations and scheduling preferences, IP Address, information from cookies, information about your device, information about how you use our Site, GPS and network location. Third party service providers may collect and maintain call recordings and payment information or our users, which can be accessed by us in order to provide the services to you.

 

Use and Sharing of Information

We use your information for administrative and business purposes, to improve, or customize our Site, content and business and product offerings, to advertise our services and improve our marketing and promotional efforts and analyze your use of the Site and services and in connection with our legal rights and obligations as a company. Use of your IP address or device identifiers are used to help diagnose problems with our Site, server and/or services, and to enhance the Site based on usage patterns that arise. We use Google Analytics and other analytical services to gauge Site usage, pages visited and duration of visits. To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.

 

We may also use your information to deliver information to you that may be targeted to your interests or use, such as new products, services and promotions. We may use your email and mailing address or phone number to contact you regarding administrative issues, new product offerings and other communications relevant to your use of the Site. Unless you ask us not to, we may contact you in the future to share new products or services (excluding the insureds or specific property owners), company updates, or changes to this Privacy Policy.

 

We only have access to information that you voluntarily give us via email or other direct contact or input through the Site or implemented third party service providers. We will not sell or rent this information to anyone. We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to run our business, to our service providers, to fulfill your request or any contracts we have with you, and where required by law or to enforce our legal rights. We will only retain your information for as long as it is necessary, considering any legal obligations we may have to fulfill, including any other legal basis we have for using your information (e.g. your consent, performance of a contract with you, our legitimate interests as a business).

 

Your Access to and Control Over Your Information

While using our Site, your rights to access your information and to receive information about the use of your information is absolute. With respect to the information shared with us, you have the right to correct or complete partial or incorrect information, as well as delete, restrict, withdraw consent or object the use of your information at any point. You have the right to receive your information from us in a portable format if requested. You may opt out of future contact from us at any time by contacting info@scheduleit.io or (515) 442-5246.

 

Cookies

We use cookies on this Site, which may include essential, functional and/or analytical cookies. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our Site and identify repeat visitors to our Site. For example, when we use a cookie to identify you, you would not have to login a password more than once, thereby saving time while on our Site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Site. Usage of a cookie is not linked to any personally identifiable information on our Site.

 

Links

This Site contains links to other sites, including social media channels. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our Site and to read the privacy statements of any other site that collects personally identifiable information.

 

Surveys

From time to time, our Site requests information via surveys. Participation in these surveys is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as your name), and demographic information (such as zip code, age level, or job title). We use this survey information to monitor or improve the use and satisfaction of this Site.

 

Security

Schedule It takes precautions to protect all information. When you submit sensitive information to us, such as credit card data, your information is protected both online and offline.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. The computers/servers in which we store personally identifiable information are kept in a secure environment.

 

Sensitive Personal Information

Schedule It has access to policyholder information for customers who use the Schedule It Pro software or our personal scheduling service. We take steps to ensure the privacy of all policyholder information in accordance with specific industry standards, where applicable.

 

Insured Information

Schedule It has access to policyholder information for customers who use the Schedule It Pro software or our personal scheduling service. We take steps to ensure the privacy of all policyholder information in accordance with the SOC 2 Type 1 compliance guidelines, where applicable.

 

Effective Date

This Privacy Policy is effective as of the modification date provided above. We reserve the right to change this Privacy Policy at any time to conform to our actual data processing practices and to ensure continuing compliance with data protection and privacy laws.

 

Your Consent

By using the Site, you consent to the collection and use of your data in the manner we describe.

 

If you have questions or concerns about our privacy policy, please contact us at (515) 442-5246 or info@scheduleit.io.