Rebecca co-founded Schedule It with her husband, Bob Purcell, in 2013. Working as insurance adjusters, they both saw the need for a solution to help insurance adjusters handle claims more efficiently, insurance carriers to increase customer satisfaction, and policyholders to return to normal more quickly after disasters. As CEO of Schedule It, Rebecca oversees all aspects of the company’s day-to-day activities and strategic direction.
Rebecca is a nationally recognized speaker, providing actionable insights for insurance claims adjusters to eliminate distracting tasks, work more efficiently, enhance customer satisfaction and improve their bottom line. She is the secretary/treasurer
Michelle oversees the strategic direction of operations at Schedule It, ensuring that the company exceeds expectations and provides professional service to clients and partners. Her responsibilities include overseeing the call center, working closely with team leads to develop policies and procedures that create a consistent workflow for clients, enhancing the company’s operational strategies, and improving the entire customer experience.
With 20 years of marketing, sales, process improvement, and customer-relationship experience, Michelle is passionate about delivering excellent customer experiences and maximizing efficiency across Schedule It’s operations. She has a proven track record of building and improving meaningful business relationships and implementing more efficient internal systems for companies such as Bluegrass Cellular and iPay Technologies.
Michelle holds a bachelor’s degree in marketing and management from the University of Kentucky and lives in Glendale, Ky., with her husband, two sons, and daughter.
As the VP of Sales & Client Relations, Brad leads the company’s client & customer on-boarding and support processes. Starting his career managing multi-unit big-box retailers, Brad’s experience has transitioned to corporate operations including sales, P&L management, strategic planning, and team/leadership development. This experience positions him well to lead his team in maximizing our relationship with and service of Schedule It Pro customers.
Fun Fact: Brad performed in many high school productions including a lead role in “Grease,” and today spends his “Spare” time mentoring prisoners.