Rebecca co-founded Schedule It with her husband, Bob Purcell, in 2013. Working as insurance adjusters, they both saw the need for a solution to help insurance adjusters handle claims more efficiently, insurance carriers to increase customer satisfaction, and policyholders to return to normal more quickly after disasters. As CEO of Schedule It, Rebecca oversees all aspects of the company’s day-to-day activities and strategic direction.
Rebecca is a nationally recognized speaker, providing actionable insights for insurance claims adjusters to eliminate distracting tasks, work more efficiently, enhance customer satisfaction and improve their bottom line. She is the secretary/treasurer for the National Association of Catastrophe Adjusters and was recently recognized as an emerging entrepreneur by the Kentucky Entrepreneur Hall of Fame. Before founding Schedule It, Rebecca worked as an independent catastrophe adjuster, earning a reputation for her attention to detail and fast, professional work. Rebecca has an MBA from Sullivan University, volunteers on the stewardship committee at Revolution Ministries, and lives in Elizabethtown, Kentucky.
Bob is the co-founder of Schedule It with his wife, Rebecca Wheeling. While working as independent adjusters, the couple recognized the need for a uniform process to create efficiencies for adjusters and improve customer satisfaction for policyholders. As president of Schedule It, Bob oversees operations, ensuring that the company exceeds expectations and provides professional service to clients and partners. He also oversees the call center, working closely with the call center director to develop policies and procedures that create a consistent workflow for clients. Bob has extensive experience in process improvement, bringing those skills to Schedule It to maximize efficiency across its operations. He was formerly a process improvement coordinator and customer liaison for PACCAR, a leader in the heavy truck market, with its Kenworth, Peterbilt and DAF truck lines. During his time at Paccar, he was responsible for new product launches and improving efficiencies through Six Sigma and lean processes. Bob resides in Elizabethtown, Kentucky.
Henry oversees the strategic direction of sales and marketing for Schedule It. His responsibilities include developing relationships with insurance carriers, independent adjusting firms and adjusters that create value and improve their processes. Henry is an award-winning sales and marketing executive with more than 35 years of claims industry experience. He has a proven record of increasing sales and profits in a broad range of insurance channels for Fortune 500 and entrepreneurial companies. Henry previously spent 20 years with Ohio Casualty as a claims professional and manager, in addition to working for companies such as Collision Team of America, GAB Robins and Paul Davis National. He has vast expertise and achievement as an award-winning sales and customer service professional, and his unique background also includes business-to-business and retail sales. Henry holds a bachelor’s degree in political science with a minor in communications from Indiana State University. He resides in Prospect, Kentucky.
Glen oversees technology for Schedule It, working to ensure that the proprietary Schedule It Pro™ software performs at its peak for customers. His duties include working with the application developer team, ensuring data integrity, managing system security and providing system availability. Glen has more than 20 years of programming, networking and systems administration experience. He received his bachelor’s degree in computer engineering from Sullivan University in Louisville, Kentucky, where he currently lives.
Melissa works hand-in-hand with Schedule It’s president, Bob Purcell, to manage the call center and provide a positive experience for customers as well as policyholders. Her responsibilities include training call center associates and seeking opportunities for process improvement to deliver the best customer service. Melissa has 14 years of customer service experience, winning multiple awards for her performance, along with five years of training and compliance specialization, with an emphasis in customer retention. Melissa holds an associate’s degree from Jefferson Community and Technical College in Louisville, Kentucky, where she also resides.